Aeven’s Automation, AI & Tools division is at the forefront of delivering a comprehensive suite of integrated technologies encompassing Infrastructure Automation, RPA, Application Lifecycle Management (ALM), Monitoring, ITSM, and CMDB. With an extensive portfolio that combines enterprise-grade solutions and in-house innovations, we facilitate Aeven’s growth journey, offering both traditional on-prem infrastructure and application outsourcing as well as hybrid cloud services. 

The Application Lifecycle Management team helps organizations to manage and structure the Application Lifecycle from Project Planning, through Requirement gathering, Tests, Deviations/Error handling to Production. 

Responsibilities:

• Develop and configure components of the service to meet customer requirements, ensuring seamless integration and functionality. 

• Execute tests, maintain comprehensive documentation, and adhere to GxP regulations, ensuring the highest standards of quality and compliance. 

• Efficiently handle defects, ensuring timely resolution and minimal disruption to service delivery. 

• Engage in proactive communication with customers, addressing support tickets, service requests, and inquiries promptly and effectively. 

• Contribute to ongoing service compliance activities, including configuration reviews and adherence to industry standards, to ensure continuous improvement and regulatory compliance. 

• Collaborate with internal teams to identify areas for service enhancement and implement solutions to improve customer satisfaction and service efficiency. 

• Provide technical support to customers, including investigating logs, error handling, and resolving technical issues, to ensure smooth operation and user satisfaction. 

• Deliver customer presentations of ALM Quality Center, showcasing technical and functional capabilities through demos and presentations. 

Employee benefits

• 6 weeks of paid time off per year

• 5 sick days per year

• Flexible working hours

• Possibility to work from home

• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings

• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)

• Referral bonus (20,000 – 60,000 CZK)

• Free snacks on Mondays and monthly get-togethers

• Free fruits and vegetables every day

• Height-adjustable tables

• Co-working offices in Ostrava and Brno

• Czech language lessons

• Annual flu vaccination for free

• The ideal candidate possesses the following qualifications and experience: 

• Bachelor’s degree or equivalent in a related field. 

• At least 3 years of experience in a GxP regulated industry, including test execution and description within this context, as well as direct customer support. 

• Proficiency in Micro Focus Application Lifecycle Management (ALM), SQL languages, databases, HTML, and Visual Basic. 

• Excellent written and oral communication skills in English, with the ability to effectively communicate with customers and internal teams. 

• Detail-oriented with a commitment to maintaining high standards of documentation practice.

At Aeven, we value every job applicant and prioritize your candidate experience. Here is an overview of our standard recruitment process: After application, please expect feedback within 5 working days.

Two interview rounds:

• First round: Interview with hiring manager and potentially a colleague. Feedback within 2 weeks.

• Potential second round: Interview with hiring manager, global lead (optional), and local HR. Feedback within 5 working days.

Successful candidates will receive feedback and job offer directly from the hiring manager.